Helpdesk is in the front row with users as it is in charge of end-users relationship. When malfunctions and incidents are happening, support need to access complete and simple views. Goal is to :
- Be alerted on time regarding incident
- Enhance problem solving processes in case of malfunctions
- Accelerate MTTR ( Mean time to repair)
H5 AUDITS SOLUTION :
H5 audits provide to the Support department alerting in real-time regarding transit time degradation between one agency and the datacenter before the end-user starts to complain notice the slowdown.
H5 audits solutions offer :
> Real time alerting,
> Specific dashboards,
> Pro-activity and End-user experience comprehension.
These solutions allow to :
> On time alerting in case of incidents,
> Improving productivity: pro-active instead of reactive,
> Escalation processes enhancement.
Information access is granted via 2 GUI :
> H5-Dock : Java software interface giving access to the full/whole solution database.
> H5-Performance Reporter : Simple, complete and intuitive reporting interface that gives access to an instant and ergonomic dashboards view.
Need more information, please contact us via email (firstname.lastname@example.org) or phone +33 1 56 83 77 30.
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